Frequently asked questions

No. You can check out as a guest every time. Creating an account just saves your details so you do not have to enter them again, and lets you follow your order status.

Click Account in the header, then Create account, and fill in your details. You can also create one at checkout.

We accept PayPal and all major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay.

Enter it in the discount field in your cart before you check out. We cannot apply a code to an order after it has been placed, so please check it has been added before confirming.

You will get a confirmation email straight away. Orders only ship once payment is approved and the billing and delivery address are verified. You can also check the status under Account.

Orders can be cancelled before they ship, with a 3% processing fee. Once an order has shipped it cannot be cancelled — please request a return once it arrives. Email contact@gryft.co as soon as possible.

The item may be temporarily unavailable because it is in someone else's cart, or it may have sold out. Try again shortly, or email us and we will tell you when it is back.

We process, pack and ship within 3 to 5 business days. Most pieces are made to order, which is how we keep quality high. If something is out of stock we will email you.

Standard shipping takes 8 to 15 business days. Expedited shipping takes 5 to 8 business days. Times vary by destination country.

Standard shipping is $9.90 and is free on orders over $129. Expedited shipping is $21.90.

You will get an email with your tracking number within 3 to 5 business days of ordering. Tracking updates once the package reaches the destination country.

Email contact@gryft.co and we will investigate. If a package is returned or destroyed because of an incorrect address, or lost after delivery because it was not collected, we cannot re-ship or refund without proof of loss from the carrier.

The price you pay includes the product, shipping and taxes. In most cases there is nothing further to pay on delivery.

Some products are only available in certain countries because of licensing agreements.

You have 15 days from receiving your item to request a return or exchange. Items must be unworn and in original condition with all tags and packaging.

Email contact@gryft.co with your order number, the items you want to return and why, photos showing them in original condition, and proof of purchase. We will reply with the return address — please do not use the address on the parcel.

If the item is damaged or defective we contribute $15 towards return shipping, with proof. For wrong size or change of mind, return shipping is yours to cover. Outbound shipping fees are deducted from refunds.

Because stock is limited we generally do not exchange. Place a new order for the size or item you want and return the original following the process above.

Once your parcel reaches us, inspection takes 3 to 6 business days and processing takes up to 14 business days. Your bank may take one to two billing cycles to show the credit.

Footwear cannot be returned or exchanged once dispatched, except for quality issues. Mystery boxes and customised or promotional items are final sale unless defective.

Every product page has a size chart with measurements in centimetres and inches. Our fits run oversized by design, so check the measurements rather than going by your usual size.

Wash cold, inside out, and hang to dry. Distressed and washed pieces are finished by hand, so small differences between items are part of the process rather than a fault.