Refund policy

Before returning

Before starting any return or exchange, please contact us at contact@gryft.co.

GRYFT offers a 15-day return policy, meaning you may request a return or exchange within 15 days of receiving your item. Please read the policy below carefully before placing an order.

Return shipping rules

1. Damaged or defective items

If a return is needed because of a quality issue or shipping damage, we will provide a $15 return shipping subsidy. Proof is required.

2. Non-quality issues, such as wrong size or change of mind

Return shipping costs are the customer's responsibility.

3. Failed delivery due to an incorrect address or other reasons

• We offer one free re-shipping attempt. A correct address must be provided by email.
• If the re-shipped package fails delivery again for address or other reasons, it will be destroyed by the local carrier and no compensation or refund can be provided. By placing an order you acknowledge and agree to this.

4. Footwear

Shoes cannot be returned or exchanged once ordered and dispatched, except for quality issues. By placing an order you are deemed to have accepted this.

Return conditions

• Items must be in perfect condition, including all accessories, documentation and original tags and packaging.
• For promotions such as Buy X Get X, refunds are prorated based on the value of eligible items.
• Return processing takes 14 business days. Refunds may take one to two billing cycles to appear in your account.
• Outbound shipping fees ($9.90–$21.90, depending on the method selected) are deducted from all refunds.
• Refund amounts may be adjusted for items bought during a promotion.

Return process

Email contact@gryft.co with:

• Your order number
• The items you want to return, and the reason
• Photos showing the items in original condition, including packaging and tags
• Proof of purchase

We will reply with the return address. Please do not use the address printed on the package. Send us the return tracking number for reference. Warehouse inspection takes 3–6 business days.

Order cancellation

• Orders can be cancelled before shipment, but a 3% processing fee applies.
• Orders cannot be cancelled after shipment. Please request a return once you receive the item. Refunds are processed after the returned package is received and inspected.

Exchanges

Because inventory is limited, we generally do not offer exchanges. We recommend placing a new order for the item you want and returning the original following the return process above.

Refund details

• Refunds are issued to the original payment method after inspection.
• Return shipping costs, taxes, duties and other fees are non-refundable.
• Special items such as promotional or customised products are final sale unless defective.
• Mystery boxes are non-refundable and non-returnable.

Store credit

• Store credit cannot be redeemed for cash.
• Orders paid with store credit are not eligible for free return shipping.

Have not received your refund?

• Check your bank account again.
• Contact your credit card company. Refunds can take one to two billing cycles.
• If it is still unresolved, email contact@gryft.co. We respond within 24 hours.